Get answers to Headway’s Frequently Asked Questions before placing your order in Newfoundland and Labrador or across Canada.

How can we help?

Check Headway’s Frequently Asked Questions to get up-to-date information about our delivery methods, operations, and your medical equipment needs.

Have more questions?

Reach out to Headway directly at 1-855-878-9773 or email info@headwaynl.com for an immediate response Monday to Friday 8 a.m. to 4:30 p.m. NST.

Headway operates from Monday to Friday 8:00A.M. to 4:30P.M. NST

Headway has an office and a warehouse in St. John's, NL.

To order call 1-855-878-9773 or email orders@headwaynl.com.

One of our team will happily assist you to place and track your order.

While Headway goes above and beyond to ensure your exact order arrives on time and intact, things sometimes do go wrong. When they do, we react quickly to ensure your satisfaction.

With any errors in order, damaged or defective products, please call 1-855-878-9773 or email orders@headwaynl.com.

In the eastern region of Newfoundland and Labrador, depending on the urgency, size of your order, and location, orders typically take between one and three days for processing, packaging, and delivery. 

Labrador, western, and central orders may take a little longer. Depending on urgency, orders are sent via courier or air cargo. Less urgent orders are shipped regular, expedited, or priority through Canada Post.

Headway can ship via PAL Cargo. We can ship with other airlines as well, if needed.

Unfortunately, at this time, Headway cannot accept returned products.

Headway will supply as many IPAC kits as requested by the HSA or PCH - there is no minimum order.

Our Products

Headway is your trusted partner in providing the PPE or medical supplies for your organization’s needs. Allow us to simplify sourcing for your procurement team by arranging, tracking, and delivering shipments.

View all Products

Bulk order disposable Level 2 masks.

Bulk order extended cuff gloves.

Have a custom order?

1 (855) 878-9773


Headway is a professional, rapid response supplier of PPE and medical supplies in Newfoundland and Labrador and beyond.