Get answers to Headway’s Frequently Asked Questions before placing your order for PPE in Newfoundland and Labrador or across Canada.

How can we help?

Check Headway’s Frequently Asked Questions to get up-to-date information about our delivery methods, operations, and your medical equipment needs.

Have more questions?

Reach out to Headway directly at 1-855-878-9773 or email for an immediate response Monday to Friday 8 a.m. to 4:30 p.m. NST.

Headway operates from Monday to Friday 8:00A.M. to 4:30P.M. NST

Headway has an office in Placentia NL, and a warehouse in Mount Pearl, NL.

To order call 1-855-878-9773 or email

You can also submit an order from our order form.  

One of our team will happily assist you to place and track your order.

While Headway goes above and beyond to ensure your exact order arrives on time and intact, things sometimes do go wrong. When they do we react quickly to ensure your satisfaction.
With any errors in order, damaged or defective products, please call 1-855-878-9773 or email

Private orders do not need to be approved.

If you are a home support agency or personal care home as part of Newfoundland and Labrador’s health authority network, your order will need to be approved by your regional health authority representative.

In the eastern region of Newfoundland and Labrador, depending on the urgency, size of your order, and location, orders typically take between one and three days for processing, packaging, and delivery. 

Labrador, western, and central orders may take a little longer. Depending on urgency, orders are sent via courier or air cargo. Less urgent orders are shipped regular, expedited, or priority through Canada Post.

Headway can ship via PAL Cargo. We can ship with other airlines as well, if needed.

Private customers may order minimum quantities of multiple or single items.

Reach out to to discuss minimum order information.

If you are receiving PPE (Personal Protective Equipment) through your Newfoundland and Labrador health authority; orders must be requested through your health authority representative.

Yes, you can put certain items on hold if you have an abundance of one specific item. Reach out to to discuss your regular orders. 

If you are part of Newfoundland and Labrador’s health authority network, you will have to discuss your needs with your health authority representative. Private customers may place holds through our customer service line at 1-855-878-9773 or email

You can also submit an order from our order form

Unfortunately, at this time, Headway cannot accept returned Personal Protective Equipment.

Headway will supply as many outbreak kits as requested by the health authority representative - there is no minimum order.

Our Products

Headway is your trusted partner in providing the PPE or medical supplies for your organization’s needs. Allow us to simplify sourcing for your procurement team by arranging, tracking, and delivering shipments.

View all Products

Order disinfecting hand sanitizer.

Bulk order disposable Level 3 masks.

Have a custom order?

1 (855) 878-9773


Headway is a professional, rapid response supplier of PPE and medical supplies in Newfoundland and Labrador and beyond.