Where is Headway located?

Headway has an office and a warehouse in St. John's, NL.

To order call 1-855-878-9773 or email orders@headwaynl.com.One of our team will happily assist you to place and track your order.

I have a complaint. My order was incorrect. My items were damaged. What do I do?

While Headway goes above and beyond to ensure your exact order arrives on time and intact, things sometimes do go wrong. When they do, we react quickly to ensure your satisfaction. With any errors in order, damaged or defective products, please call 1-855-878-9773 or email orders@headwaynl.com.

How long does it take for my order to arrive?

In the eastern region of Newfoundland and Labrador, depending on the urgency, size of your order, and location, orders typically take between one and three days for processing, packaging, and delivery. Labrador, western, and central orders may take a little longer. Depending on urgency, orders are sent via courier or air cargo. Less urgent orders are shipped regular, expedited, or priority through Canada Post.

Does Headway ship by air freight?

Headway can ship via PAL Cargo. We can ship with other airlines as well, if needed.

Can I return an unused product? What is your return policy?

Unfortunately, at this time, Headway cannot accept returned products.

Can I order an Infection Prevention and Control (IPAC) kit for a single worker?

Headway will supply as many IPAC kits as requested by the HSA or PCH - there is no minimum order.

Frequently Asked Questions

Get answers to Headway’s Frequently Asked Questions before placing your order in Newfoundland and Labrador or across Canada.

FAQ

Get answers to Headway’s Frequently Asked Questions before placing your order in Newfoundland and Labrador or across Canada.

How can we help?

Check Headway’s Frequently Asked Questions to get up-to-date information about our delivery methods, operations, and your medical equipment needs.

Have more questions?

Reach out to Headway directly at 1-855-878-9773 or email info@headwaynl.com for an immediate response Monday to Friday 8 a.m. to 4:30 p.m. NST.

Headway operates from Monday to Friday 8:00A.M. to 4:30P.M. NST

Our Products

Headway is your trusted partner in providing the PPE or medical supplies for your organization’s needs. Allow us to simplify sourcing for your procurement team by arranging, tracking, and delivering shipments.

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